We stand behind the quality and durability of our jewellery, which is why every piece comes with a lifetime guarantee against discolouration and tarnishing. If your jewellery ever loses its colour or shows signs of tarnish, we’ll happily replace it at no extra cost.

Please note that our lifetime guarantee does not cover lost or stolen items, damage caused by everyday wear (such as scratches, bending, or breakage due to force), or alterations made by a third party. Any manufacturing issues — like a broken chain or a loose stone — are instead covered under our one-year manufacturing warranty.

Accessories and phone chains are not part of the lifetime guarantee but are also protected under the one-year manufacturing warranty.

ColourGuard® is our signature protection system that keeps your jewellery looking brand new for life. Using medical-grade 316L stainless steel and 14k PVD gold plating, our pieces are engineered to be:

• Waterproof & sweatproof — wear them in the shower, sea, or gym with no worries.
  
• Perfume & lotion safe — no dulling or damage from everyday products.
  
• Heat resistant — perfect for sun, saunas, or hot climates.
  
• Stronger than standard plating — up to 10x more durable than regular gold-plated jewellery.
  

With ColourGuard®, you’ll never have to take your jewellery off — it’s designed to move with you, every day.

Simply reach out to our customer care team at hello@maisonlesdisciples.com with your order number and clear photos of the item. We’ll review your request and ensure your piece is replaced quickly and hassle-free under our lifetime guarantee.

Maison Les Disciples gives a One Year Warranty

Your Maison Les Disciples piece is guaranteed to be free from manufacturing defects for one year from the date of purchase. The warranty does not cover general wear and tear, accidental damage, misuse, neglect, or failed repair attempts. The warranty does not cover purchases made using online auction sites or other unauthorized resellers.

Our experts are available 7 days a week to answer your questions about your Maison Les Disciples pieces. So, if you have any questions, don't hesitate to contact us at: hello@maisonlesdisciples.com. We will be happy to help you.

You can use the discount code or gift card on the checkout page. The amount will be deducted from your order total. You may only use one discount code or gift card per order.

We offer free delivery for orders above $75. For orders below $75, a shipping fee of $6.95 applies.

Depending on your location, delivery may take around 4-8 business days.

Our team works hard to get your order dispatched as quickly as possible, so we’re unable to guarantee any cancellation requests, or changes to your order. Reach out at hello@maisonlesdisciples.com for any help.

If your order has been processed successfully, you will receive the order confirmation in your mailbox within a few minutes. Always check your spam, or junk mail box if you have not received anything.

As soon as your parcel leaves our warehouse, you will receive an e-mail containing a link you can use to track the shipment.

We are sorry to hear you have not received your order. Your parcel may be delayed by the carrier. We, therefore, advise you to check the track & trace page first. It shows the status of the delivery.

If you change your mind, you can return your item for a refund or exchange within 30 days of purchase. Please note, for hygiene and customisation reasons, we cannot accept returns on:

• Earrings
  
• Personalised or engraved items
  
• Gift cards or gift packaging
  

All items must be returned unworn, unused, and in their original packaging. Returns are simple and can be submitted through our online returns portal https://maisonlesdisciples.com/apps/start-a-return.

Once we receive your item back in our warehouse, we’ll process your return within 7 working days. Refunds typically reach your account within 6 working days after processing.

If your order included a free item or discount as part of a promotion, and you choose to return only part of the order, the value of the free item(s) or discount will be deducted proportionally from your refund (or invoiced separately if necessary).

Please note:

• Original shipping charges are non-refundable.
  
• Duties, taxes, or international shipping fees cannot be refunded.

• You are responsible for your own return shipment fee. We will provide you with a prepaid label deducted from your final refund if you select that option.
  
• We are unable to accept returns from items purchased at pop-up events or sample sales.
  

This returns policy is in addition to your statutory rights.

30-Days Hassle Free Returns

We are confident that you will love everything that you order from us! However, in the unlikely event that something isn’t quite right, you have 30 days to return it to us.

Return costs may vary depending on your location. We provide you with a prepaid label to return your shipment at cost price, should you choose this option in the returns portal. The amount will be deducted from your final refund.

Yes — we’re happy to offer exchanges within 30 days of purchase (excluding earrings, personalised or engraved items, gift cards, and gift packaging).

To request an exchange, simply submit it through our returns portal https://maisonlesdisciples.com/apps/start-a-return. Your item must be unworn, unused, and in its original packaging. Once received, we’ll process your exchange within 7 working days and ship your new item right out to you.

If the item you’d like isn’t available, we’ll issue you a refund instead.

We aim to process all returned orders within 7 working days. However in some cases, this could be up to 14 working days.

After the refund has been made, you will receive a message about it. Please note that it can take up to 3 banking days before the refund is visible on your bank account

We're really sorry to hear that! If you received a faulty item, please send us a picture via email - hello@maisonlesdiciples.com. This will help us address the issue and ensure the returns process is as quick and easy as possible.

All of our jewellery is crafted from premium 316L stainless steel and finished with a 14k gold PVD coating. This combination makes every piece:

• Waterproof & sweatproof — no need to take it off in the shower, pool, or gym.
  
• Hypoallergenic — gentle on sensitive skin.
  
• Life-proof — built to withstand everyday wear without tarnishing or fading.
  

It’s jewellery designed to stay with you, always.

Our jewellery is designed to stay shiny with minimal care. For best results, we recommend using our eco-friendly jewellery cleaner and microfiber cloth, specially created to keep your pieces looking brand new.

If you don’t have these to hand, warm water and a soft cloth are more than sufficient to gently remove any residue. We also suggest storing your jewellery separately in its pouch or box to prevent scratches.

With this simple care routine, your jewellery will continue to shine beautifully for years to come.

We want your jewellery to feel as perfect as it looks. To help you choose the right size:

• Rings: Check out our easy-to-use ring size guide (available here). You can measure an existing ring you own, or use our printable guide for accuracy.
  
• Bracelets & Necklaces: All of our pieces come with adjustable chains or extension links, so you can customise the fit to your preference. Product pages include exact measurements for every item.
  
• Need extra help? If you’re unsure, our customer care team is always happy to guide you in finding your perfect fit before you order.
  

With adjustable sizing and clear guides, you can shop confidently knowing your MLD piece will fit just right.